Client Testimonial

M. Jayson Meyer
CEO, Synergy Billing M. Jayson Meyer

”The team from Nova Southeastern University came to Daytona Beach to meet with us, they listened to our needs and customized a program for our Synergy Leadership Academy. We found the program to be highly effective and very engaging. Our employees came away with a much higher level of self-awareness and a set of new skills that they could put to use right away. Nova Southeastern University really exceeded our expectations.”

Effective Feedback Across Generations™

1 day  |  .

Definition of Feedback: Letting others know in a straightforward manner how well they have performed in order to grow and develop them.

This is a core leadership skill and one that requires coaching skills. Participants learn how to:

  1. build trust, support employees and open up communication,
  2. have the courage to address behavior when it happens,
  3. invite the employee to examine a behavior,
  4. connect the behavior to the impact it may have on themselves or others.

Structure to be learned:

  • Establish trust and connection
  • Restate the expectation at a Level lll communication
  • Share the observation
  • Communicate the impact.
  • Establish new expectations

Understanding what is most important, what values each generation holds dear, plays into effective feedback. The leader can better understand the behavior and how to communicate the expectations when he/she understands the focus of each generation.

How to approach the differences in generations and gender and how they each process, plays a part in constructive feedback. Currently, four generations are operating side-by-side in the workforce, with Gen Z soon joining the workforce. The manager will engage each one when he/she understand the characteristics of the Traditionals, Baby Boomers, Gen X and Gen Y.

In an interactive 6 hour training, participants will practice the tools and coaching skills with each other in groups with actual real-time role plays.


This program is designed for anyone who has direct reports; anyone who wants to work better with their peers; and anyone who wants to see better performance in others

Program Dates / Locations

While this course is not scheduled at this time, any of the executive education programs offered by the Hudson Center of Entrepreneurship and Executive Education (HCEEE) can be delivered to your organization either in our classroom or at your location. Please contact us for more information.

Program Fee

Fee of $495 includes tuition, instructional materials and lunch.


Susan Klein, MCC

Susan Klein, MCC, is an executive coach and trainer specializing in leadership development, communication and coaching skills, and was one of the first professional coaches in the world to receive the Master Certified Coach designation from the International Coach Federation. She is a subject matter expert on human performance- what motivates and inspires people to go beyond their limiting beliefs to achieve new levels of performance. Her vision has always been to bring joy and humanity to business.

Working with CEOs, executives, managers, and entrepreneurs at all levels for over 27 years, her clients experience new levels of performance that are results- focused, while having an integrated life. She is passionate about the need for people in business to have fulfillment and satisfaction in all areas of life.

Course Customization

Using core programs, we can customize the material to fit your corporate training needs. With our extensive resources and program facilitators, we will design a program that is tailored to fit your specified objectives and requirements.

Substitution, Cancellation, Fee and Transfer Policies

We realize that occasionally you need to cancel your registration. You can substitute another individual in your place at any time prior to the first day of a program.

If you wish to receive a credit toward a future program: we will allow you to transfer you registration to a future date of the same program you are enrolled in currently, provided we receive written notice two weeks prior to the start date of the class you are currently registered in. You are permitted to re-register only one time.

If you wish to receive a refund: written cancellations received 30 calendar days before a program begins will be issued a full refund, less a $150.00 processing fee; written cancellations received 6 to 29 calendar days prior to the start of a program will get 50 percent of the registration fee refunded. We apologize but we cannot provide a refund if we receive your written cancellation in five or fewer business days prior to the start of the program.

In the event of non-payment, the responsibility for any fees incurred in collecting the payment is the responsibility of the customer.

Fees and dates are subject to change without notice.

Contact Information

For additional program information, please contact us at:

Hudson Center of Entrepreneurship and Executive Education
H. Wayne Huizenga College of Business and Entrepreneurship
Nova Southeastern University
3301 College Avenue, Carl DeSantis Building, Suite 2088
Fort Lauderdale-Davie, FL 33314
Tel: 954.262.5161
Toll Free: 800.672.7223, ext. 25161
Fax: 954.262.3188

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