E-mail Responses from Management

When you send an email to a member of the management team, please consider the following:

1. Is email the most appropriate way to communicate your (or student’s) need?
2. Is it time-sensitive? If so, please indicate that in the email.
   1. If you do not receive an email response and the deadline is approaching, follow up your email with a call or in-person visit to the recipient.
3. Will it require follow-up or research on the part of the manager?
   1. If so, please be cognizant of the extra time the research or follow-up will take. For instance, REP reviews take longer than questions that require no decision-making.

Staff members are encouraged to follow up email inquiries by phone, in-person or through scheduled appointments if several items need to be reviewed.