Management Team Assignments

Laura: front desk triage, main campus student complaints, escalated student issues brought by advisor or students, probation and bursar’s hold registrations, capstone issues, general assistance and advice

Tina: REP review, off-campus student complaints, escalated student issues brought by off-campus advisors or students, probation and bursar’s hold registrations, capstone issues, general assistance, off campus time off request and advice

Sherla: student complaints, requests to change advisor, escalated student issues, capstone requests, at-risk student intervention, problem solving

Laurie: vacation requests, Banner specific issues (coding, records, etc)

Sue: backup for all the above, collaboration with difficult student issues and problems, de-escalation of student issues