Special Rate Codes

After working on rate codes for the past year I have seen a trend in the amount of students that have to be given a special rate code. Some of these examples, are students getting a corporate discount for taking 1 ground plus 1 online, or 2 ground + 1 online ect….

As you all know when registration opens students start requesting to have their accounts updated to reflect their current schedule. However, since registration is open early and for so long a number of the students are constantly making adjustments to their record causing additional adjustments to their “special rate” codes as well. If a student receives a “special” rate code and then drops the code has to be manually removed and if not reflects a credit on the student account and ultimately a refund to the student.

In an effort to do the following:

Reduce the number of duplicate “special rate code” request for the same student Reduce the number of calls to see if the account has been adjusted Incorrect discounts applied and not removed because of registration changes The numerous emails I have to send to have the codes created.

The new processes should allow more time to for you, me and Jon Close and avoid duplicating and a higher level of accuracy on the students account which ultimately affect Steve’s bottom line.

As of 201040 Spring term forward any student that needs to have a “special” rate code created will not be done until after registration has completed.

Example, if a student is Bahamas and needs to be charged for all ground classes per Steve H. that will not reflect until after registration has been complete.

What this means is you as the advisor will keep a list (which ever works for you), most likely on excel with the students name, ID, term, and what needs to be done. After classes have started you will verify the original request to see if the student is still due to get a “special” rate code created. Sometimes you will find that the student decided to take all online, or all ground and you can apply the rate code that is on the shared drive and remove their name of the “special” rate code request.

Once you verify your list after classes have started you will then email it to me and I will compile one master list and have it sent over to be created and applied to the students record.

When working with your students please inform them that the discount will not reflect appropriately until after class has started. This will reduce the number of phone calls you will receive as well. Example, for Spring April I will request rate codes the week of April 19th. Undergrad the same would apply for you as well in regards to say summer. Once classes start I will then request the codes to be created.