Walk-in Advising

Walk-in advising days will be reduced from five days a week to two days a week. The reduction in the the available walk-in days to to promote students to schedule appointments with their assigned academic advisor.

With the new schedule we anticipate to achieve the following:

1.Promote proactive planning on the part of students.

2. Allow students more dedicated time with their assigned advisor.

3. Reduce the number of “touches” a student needs as a result of comprehensive advising sessions.

4. Provide advisors opportunities to address their own students’ needs each day of the week.

5. Allow advisors to be available for appointments each day of the week.

Academic advisors will now complete a half day of walk-in's on the folloiwng days:

Tuesdays: 8:30am-1:00pm & 1:00pm-5:00pm

Thursdays: 8:30am-1:00pm & 1:00pm-5:00pm

In our continued effort to assist students most effectively via walk-in advising, I want to clarify your role as a walk-in advisor...

If you can assist a student with completing a request/action during the walk-in period, please do so. For example, if a student intends to drop a course, assist them in doing so right then via Banner. It has come to my attention that on several occasions walk-in advisors are instructing students to contact their own advisor to complete the transaction. There is no need to do so, and it delays the process of assisting the student. Taking an extra few seconds to go into Banner to change the registration will help the overall functioning of the department and assist the student in an expeditious manner. Please don’t “pass the buck” when you don’t have to

We’ve noticed that some advisors are not utilizing the Walk-In Clipboard at the front desk. It is vital that you check the clipboard because it will include phone walk-ins, as well as the people physically in the waiting room. If you open the door and say “who’s next”, you are possibly overlooking students who are on hold waiting for you.

When you take a walk-in student (by phone or in person) be sure to cross their name off on the clipboard.

One more thing about the front desk. Do not tie up the phone lines by telling front desk staff to keep a student on hold for you. Have them transfer the call to you, acknowledge the student, and ask him or her to hold.