Client Testimonial

M. Jayson Meyer
CEO, Synergy Billing M. Jayson Meyer

”The team from Nova Southeastern University came to Daytona Beach to meet with us, they listened to our needs and customized a program for our Synergy Leadership Academy. We found the program to be highly effective and very engaging. Our employees came away with a much higher level of self-awareness and a set of new skills that they could put to use right away. Nova Southeastern University really exceeded our expectations.”

Leadership Development for Today's Licensed Healthcare Professional

Seven two-day modules  |  8.4 CEUs

Leadership Development for Today’s Licensed Healthcare Professional With today's changes in the healthcare environment, the transition from healthcare provider to healthcare administrator presents many challenges. Health care providers bring a wealth of knowledge regarding healthcare issues to their administrator role; however, in order to be a successful administrator, it is necessary to have a firm understanding of the business side of healthcare and develop effective leadership skills.
This program will prepare licensed healthcare professionals to be leaders who are agents for change in the current healthcare environment. The curriculum will provide training to facilitate the move into administrative positions or leadership roles regardless of whether that role is in a large hospital or small practice. It is not only for those who are new to an administrative role but also for those who are already in one and want to hone their skills.

Program Description

The program consists of seven two-day modules. Each module includes one day of learning and one lab day to apply the tools and strategies being taught. The module is split between two Saturdays to give participants time to prepare for the lab day.

Modules include:

The Role of the Manager and Leader:

Understanding the functions of management
Managing versus leading
Discovering your own style
Encouraging innovation and creativity
Developing skills in decision making

Informatics in Today's Technology-rich Healthcare Environment:

Use of technology in the healthcare setting
Having the right organizational structure in place
Technology deployment strategies and techniques
Creating an effective plan for continual training

Influencing Behavior through Contemporary Communication Concepts in the Healthcare Setting

Identifying appropriate forms of communication
Understanding verbal and non-verbal communication
Building trust and influencing the behavior of another

Budgets and Revenue/Expense Management

Preparing a budget
Understanding your role in revenue management
Tracking costs and budget variances
Ratios for better decision making

Managing Change, Conflict Resolution and Team Building

Coping with change
Leading through change
Strategies to identify and mange conflict
Using conflict to move forward
Addressing issues constructively before they escalate
Team building

Healthcare Marketing and Brand Management

Establishing your brand
Front-line training
Key performance indicator
Social media

Continuous Improvement

The meaning and uses of the Lean Six Sigma philosophy
Each phase of the DMAIC management system methodology
How to map a process and understand its inputs and outputs
The basics of the Lean methodology and systematic problem solving


This program is designed for licensed healthcare professionals and graduates of professional schools who want to increase their knowledge of the business side of healthcare administration and develop their managerial and leadership skills. It is not only for those who are new to an administrative role but also for those who are already in one and want to hone their skills.

Program Dates / Locations

While this course is not scheduled at this time, any of the executive education programs offered by the Hudson Center of Entrepreneurship and Executive Education (HCEEE) can be delivered to your organization either in our classroom or at your location. Please contact us for more information.


John F. Riggs, D.B.A.

Dr. Riggs is currently an Assistant Professor of Marketing at the H. Wayne Huizenga College of Business and Entrepreneurship, Nova Southeastern University and has more than 25 years of professional and managerial sales expertise. His experience ranges from sales representative to area and regional sales director all the way to VP of sales. Over the course of his professional career, Dr. Riggs has served in executive leadership roles in small entrepreneurial, mid-size, and large pharmaceutical/ biotech firms. Whether he is leading teams of trainers, managers, national directors, or global partners, Dr. Riggs demonstrates the importance of practical yet innovative leadership principles that translate activity into success. Riggs has worked at such companies as MedPointe, Aventis, and The Medicines Company, as well as in corporate and international sales management. Today, he is in the academic arena, where he teaches the sales managers of tomorrow. Dr. Riggs is also seen as an authority in sales force strategy, sales force design, and sales leadership and management. As a national and international speaker on selling and sales management, Dr. Riggs couples his practical experience with his ongoing academic research to create an effective method for companies to accelerate their overall performance.

Eleanor T. Lawrence, D.B.A. & Psy.D.

Dr. Lawrence has been working in human resources and healthcare for over thirty years. She started as a recruiter for Pacific Medical Center in San Francisco, California and worked her way to Chief Ethics and Compliance Officer for HCA/Rose Medical Center in Denver, Colorado. Her educational background includes a BS in Psychology, an MS in Human Resources, a DBA with a concentration in Human Resource Management, and a PsyD in Organizational Leadership.

John Santangelo, IT Director at Cleveland Clinic Florida

John is an experienced caregiver who is passionate about improving patient care through modern technology. Highly motivated in team building and employee retention, he is always striving for success by taking a teamwork approach in working with clinical and business partners to maximize system efficiency always putting patients first. He is focused on maximizing EMR technology in successfully transitioning to a value based care delivery model and has strong beliefs in growing telemedicine and distance health technologies to achieve financial and clinical efficiencies driven by our current healthcare system transformation. His job at Cleveland Clinic Florida in Weston includes informatics, business application support and development, telephony, media services, distance health, network infrastructure, and end user support services.

Course Customization

Using core programs, we can customize the material to fit your corporate training needs. With our extensive resources and program facilitators, we will design a program that is tailored to fit your specified objectives and requirements.

Substitution, Cancellation, Fee and Transfer Policies

We realize that occasionally you need to cancel your registration. You can substitute another individual in your place at any time prior to the first day of a program.

If you wish to receive a credit toward a future program: we will allow you to transfer you registration to a future date of the same program you are enrolled in currently, provided we receive written notice two weeks prior to the start date of the class you are currently registered in. You are permitted to re-register only one time.

If you wish to receive a refund: written cancellations received 30 calendar days before a program begins will be issued a full refund, less a $150.00 processing fee; written cancellations received 6 to 29 calendar days prior to the start of a program will get 50 percent of the registration fee refunded. We apologize but we cannot provide a refund if we receive your written cancellation in five or fewer business days prior to the start of the program.

In the event of non-payment, the responsibility for any fees incurred in collecting the payment is the responsibility of the customer.

Fees and dates are subject to change without notice.

Contact Information

For additional program information, please contact us at:

Hudson Center of Entrepreneurship and Executive Education
H. Wayne Huizenga College of Business and Entrepreneurship
Nova Southeastern University
3301 College Avenue, Carl DeSantis Building, Suite 2088
Fort Lauderdale-Davie, FL 33314
Tel: 954.262.5161
Toll Free: 800.672.7223, ext. 25161
Fax: 954.262.3188

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